We appreciate your feedback
At Engström & Hellman Law Firm, our goal is always to meet and exceed our clients’ expectations, which is why your feedback is very important to us and our future collaboration. If you are or have been a client with us and have any complaints regarding our work or billing, it is crucial that you contact us so that we can work together to resolve any issues. Initially, please reach out to the responsible solicitor with your feedback. If you feel that you have not received the response you were expecting, you may request that the matter be referred for review by all partners collectively.
The Swedish Bar Association's Consumer Dispute Board
If you are a consumer and are dissatisfied with our billing or have a claim against us, you may approach The Swedish Bar Association's Consumer Dispute Board. The Consumer Dispute Board adjudicates fee disputes and other financial claims between a consumer and a solicitor or law firm regarding a service provided by the solicitor or law firm. The Board is an alternative dispute resolution body as outlined in Section 4, Subsection 1 of the Swedish Act (2015:671) on Alternative Dispute Resolution in Consumer Matters.
You may approach The Swedish Bar Association's Consumer Dispute Board if you:
– are a consumer
– have a claim related to a legal service
– have attempted to reach an amicable resolution with the solicitor.
The Swedish Bar Association's Consumer Dispute Board can be contacted at the following details:
Advokatsamfundets konsumenttvistnämnd
Mail: Box 27321, 102 54 Stockholm
Phone no: +46 8 459 03 00
E-mail: Konsumenttvistnamnden@advokatsamfundet.se
Website: advokatsamfundet.se/konsumenttvistnamnden